Refund & Cancellation Policy

Issue Description

Refund Policy

Cino Ltd offers a money-back guarantee on most branded consumer products within Fifteen days (15) if you are not satisfied with your product for any reason. However, eligibility for a refund depends on a number of factors including, but not limited to, the type of product, subscription term, when it was purchased, etc.

Shipping, handling, and any applicable tax are not refundable except in certain states and countries where these items are refundable. If you receive a refund for your purchase you are obligated to uninstall the software. In addition the license may be disabled to prevent further use.

Who is eligible?
Annual subscribers to a Consumer or Business product that makes a request within 15 days of a product purchase. Cino Ltd. does not provide partial refunds. The 15-day money back guarantee is not available for monthly subscribers.

If you are an individual user, and have acquired the products or services covered under this program for your personal or small business use, you can cancel your purchase from Cino Ltd and obtain a refund within a set time frame from the original purchase. If the purchase is outside of the following time frames, the refund will be denied.

  • 15 days for Annual Subscription Services
  • 15 days for Retail Products

If your annual subscription has been automatically renewed, Cino Ltd will gladly provide you a full refund if your request is made within 15 days of being charged.